Member FAQs

Updated 15 de agosto, 2024

The FAQs below provide more information for our members about a recent system disruption.

Member FAQs

Has normal billing been restored?

Sim. Starting the week of 19 de agosto, 2024, we are restoring our normal billing process You will now receive regular paper bills from BCBSRI if you received them before the recent system disruption.

Was my personal information affected?

Change Healthcare (Change) notified us that, based on their review to date, member data from BCBSRI was not impacted in the cyberattack they experienced. While their review is not complete, it is in the late stages.  

Change, which is owned by UnitedHealth Group and is one of the largest companies to connect doctors’ offices, pharmacies, and hospitals with health insurers, experienced a criminal cyberattack earlier this year that impacted the healthcare and personal information of many Americans.

Change will soon begin mailing notice letters to those impacted individuals for whom it has a sufficient address. You may get a notice because of your relationship with other healthcare organizations, such as your doctors, pharmacies, or other insurers.

Why did I receive a notification from Change Healthcare?

An individual’s information may have been affected because of their relationships with other healthcare organizations, such as their doctors, pharmacies, or other insurers.

Many individuals may get a letter from Change in the coming months notifying them that their personal and/or health information has been compromised and offering them two years of free credit monitoring and identity theft protection.

Can I still use the Doctors Online service?

If you have the Doctors Online benefit, you can still use this telehealth service. However, because of the nationwide outage, Doctors Online cannot immediately verify any insurance benefits. So at the time of the visit, you will not pay for the service. Doctors Online will submit a claim to BCBSRI after your visit is completed and then will bill you for any copay you might owe once your insurance benefits are applied.

What should I do if I have a problem with a service I need?

You can call our Customer Service team. For fastest service, call the number on the back of your BCBSRI member ID card.

Where can I get more information?

We continue to update this page as we learn more. You also can call our Customer Service team at the number on the back of your BCBSRI member ID card.