The BCBSRI behavioral health case management program is staffed by experienced mental health and substance use professionals that can help members with finding the care they need, providing education and support, assisting when transitioning from acute levels of care, closing gaps related to social determinants of health, and coordinating with healthcare professionals.

Behavioral health case managers are available Monday through Friday from 8 a.m. to 16h30 You can contact BCBSRI behavioral health case management at 1-800-274-2958 or BHClinicalOps@bcbsri.org.