eviCore healthcare (eviCore; our prior authorization partner – formerly MedSolutions) has representatives available Monday to Friday to assist with the prior authorization process. If you have an urgent request after business hours you can submit online, or send your patient for the service and contact eviCore during business hours to request a retrospective review.

We have incorporated a number of enhancements that will streamline your online experience, allowing you to go from request to approval faster. They include:

• Web authorization requests will save you time, taking three minutes on average. Phone authorization requests take 12 minutes on average.
• You can access the web authorization service at any time, 24/7. Phone authorizations have to be requested during business hours.
• Need to step away or obtain additional information? You can save your authorization request progress and come back to it.
• Approval details and the approval number are easily available and viewable online and can be printed at your convenience.

Additional features include the ability to access clinical criteria, check member eligibility, upload additional clinical information, and schedule clinical consultations.

eviCore Web Portal Assistance:

E-mail: portal.support@evicore.com

Telefone: 1-800-646-0418 (option 2)