When your office is calling in to the FEP call center, FEP cannot continue the call if the address on file does not match what is being stated on the call. Please ensure the address for the NPI and TAX ID that is being used during verification is what is on file with BCBSRI. If the address does not match our records, the caller will be transferred to the Provider Relations line. At that time, we will need the caller to leave a voicemail for Provider Relations to review the address that we have on file with that NPI and TAX ID. If the information does not match, Provider Relations will send a Practitioner Change Form for updates. Please ensure your office staff is utilizing the correct NPI/TAX ID combination when calling.